Watch more How to Improve Your Communication Skills videos: http://www.howcast.com/guides/520-How-to-Improve-Your-Communication-Skills Subscribe to Howcast's YouTube Channel - http://howc.st/uLaHRS Learn to be a good listener with this video to improve your verbal communication. Howcast uploads the highest quality how-to videos daily! Be sure to check out our playlists for guides that interest you: http://howc.st/ytmainplaylists Subscribe to Howcast's other YouTube Channels: Howcast Health Channel - http://howc.st/HOE3aY Howcast Video Games Channel - http://howc.st/tYKKrk Howcast Tech Channel - http://howc.st/rx9FwR Howcast Food Channel - http://howc.st/umBoJX Howcast Arts & Recreation Channel - http://howc.st/vmB86i Howcast Sports & Fitness Channel - http://howc.st/vKjUjm Howcast Personal Care & Style Channel - http://howc.st/vbbNt3 Howcast empowers people with engaging, useful how-to information wherever, whenever they need to know how. Emphasizing high-quality instructional videos, Howcast brings you experts who provide accurate information in easy-to-follow tutorials on everything from makeup, hairstyling, nail art design, and soccer to parkour, skateboarding, dancing, kissing, and much, much more. Step 1: Ask and then listen Ask a question and then quietly and patiently listen to the entire response. Don't give your opinion unless asked. Stay focused and avoid rehearsing a response in your head -- people can sense that. Step 2: Maintain eye contact Maintain eye contact while the person is speaking. Tip Don't stare, which might make someone uncomfortable, but do look interested. Step 3: Pay attention to body language Don't cross your arms -- make sure your body language is open and welcoming. Likewise, observing their body language can give you clues to what they actually mean. Step 4: Summarize Summarize what they've been saying after a natural break in the conversation. This will let them know you heard them and give them a chance to correct any misunderstandings. Tip If you really don't understand what they're saying, tell them. Faking it won't do anyone any good. Step 5: Focus Focus on the other person and what they're saying. Try to refrain from telling stories of your own. If you do, be brief and bring the attention back to them. Step 6: Empathize Empathize with them and try to see things from their point of view. If that is difficult, at least show respect and don't be judgmental. Arguing may leave them feeling misunderstood and frustrated. Tip Ask pertinent questions if you sense they want feedback or are having difficulty articulating their thoughts. Step 7: Be grateful Let them know you are grateful they came to you and opened up about their issue. Saying something as simple as "thank you" can make someone's day. Did You Know? Study shows that doodling while learning helps you listen better than those who didn't doodle.
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