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How To Improve Your Telephone Manner

Watch more Manners & Etiquette videos: Subscribe to Howcast's YouTube Channel - Improve your telephone manner and sound more professional with this helpful advice. Howcast uploads the highest quality how-to videos daily! Be sure to check out our playlists for guides that interest you: Subscribe to Howcast's other YouTube Channels: Howcast Health Channel - Howcast Video Games Channel - Howcast Tech Channel - Howcast Food Channel - Howcast Arts & Recreation Channel - Howcast Sports & Fitness Channel - Howcast Personal Care & Style Channel - Howcast empowers people with engaging, useful how-to information wherever, whenever they need to know how. Emphasizing high-quality instructional videos, Howcast brings you experts who provide accurate information in easy-to-follow tutorials on everything from makeup, hairstyling, nail art design, and soccer to parkour, skateboarding, dancing, kissing, and much, much more. Step 1: Personalize your call Greet the other person by name, and use their name often. Ask how they are doing before you talk business. Tip Keep notes in your directory or rolodex to help you remember personal details about the people you speak to frequently. Step 2: Smile Smile. Even though the other person can't see you, you will sound friendlier and livelier. Stand up to make yourself sound more energetic. Step 3: Don't chew gum or eat Don't chew gum or eat while on the phone. The resulting sounds are amplified for the person on the other end. Step 4: Avoid noisy peripheral activity Avoid making noises such as those resulting from typing or shuffling papers. The other person may think you're not giving them your full attention. Tip Ensure your environment is completely free of background noise, such as television and other conversations. Step 5: Provide pleasant transitions Ask the person's permission to place them on hold. If you've had to place someone on hold, thank them for holding when you return to the line. Step 6: End the conversation on a pleasant note End the conversation on a pleasant note to ensure a friendly final impression. Did You Know? In the mid-20th century, mnemonic devices were used to represent the first part of seven-digit telephone numbers, which were thought to be too long to remember otherwise.
Length: 01:25


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