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How To Practice Good Phone and E-mail Etiquette At Work

Watch more Business Etiquette videos: Subscribe to Howcast's YouTube Channel - Behave properly in the office with this etiquette refresher. Howcast uploads the highest quality how-to videos daily! Be sure to check out our playlists for guides that interest you: Subscribe to Howcast's other YouTube Channels: Howcast Health Channel - Howcast Video Games Channel - Howcast Tech Channel - Howcast Food Channel - Howcast Arts & Recreation Channel - Howcast Sports & Fitness Channel - Howcast Personal Care & Style Channel - Howcast empowers people with engaging, useful how-to information wherever, whenever they need to know how. Emphasizing high-quality instructional videos, Howcast brings you experts who provide accurate information in easy-to-follow tutorials on everything from makeup, hairstyling, nail art design, and soccer to parkour, skateboarding, dancing, kissing, and much, much more. Step 1: Remember you're at work First and foremost, remember you're at work. Now is not the time to call or email your long lost frat brothers, ex-girlfriends, or bookie. Step 2: Don't use speakerphone Don';t use your speakerphone unless it's completely necessary. Otherwise, it's just obnoxious. Tip Remember: background noise can be heard when you're on a conference call from home—and that includes toast popping, kettles whistling, and toilets flushing. Step 3: Keep voice mail short When leaving a voice mail, keep it short—you are not auditioning for Hamlet. Just provide the essentials: your name, your number, and a BRIEF reason for calling. Tip Have your message ready before you call. Nothing is more annoying than listening to someone stammer while they try to formulate a coherent thought. And remember to enunciate so the person doesn't have to replay your message 25 times. Step 4: Include simple subject line Always include a simple, straightforward description in your email subject line so its recipient can quickly assess if it's important, and easily relocate it later. Step 5: Be careful with email Remember that an email doesn't convey a context the way your gestures, expressions, and tone of voice would. What you write in a playful way may come across as harsh or insulting to your reader. Tip Always spell-check your email before hitting 'send'; It's easy, and may just save you a lot of embarrassment. Step 6: Include explanation when forwarding Forwarding an email to a co-worker? Always include a brief explanation so they're not left to ponder what you may want from them. If you're totally swamped, at least include "FYI" Did You Know? Eighty-two percent of what you communicate on the phone is non-verbal—in other words, what you say is far less important than how you say it.
Length: 02:21


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