Lane has been putting serendipity to work for over ten years. He has founded several companies, from his first, sadly failed startup in 1999 (don't ask) to more successful ventures: co-founding Adaptive Path, the first user experience design firm, and Get Satisfaction, an online customer service community platform used by over 100,000 companies, which he started with "Get Lucky" co-author Thor Muller. Other trending topics of interest include: improv theater as a management technique, pop-up cocktail parties, and tying together behavioral neuroscience, modern network theory, and Buddhism.Website: www.getluckythebook.com Twitter: @monstro
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