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TEDxEMU - Martha Costa - Living the Golden Rule: 7 Ways to Achieve Universal Kindness

With over 25 years working in the higher ed environment, Martha has come to see the act of providing quality customer service as more than just a way to deal with unhappy people. She now views the delivery of great service as a sharing of our time and talents - as we teach, learn, assist, mentor, listen, and yes...serve one another. Follow her as she shows how EMU's 7 Quality Service Standards are a blueprint towards achieving daily success, with a healthy dose of universal kindness thrown in for good measure. As a supporter of Eastern Michigan University, discover how you can make a difference in the lives of the campus community.Martha is a 1987 graduate of Eastern Michigan University, and has served on staff at the Recreation and Intramurals Department for the past 16 years. In 2007, she finalized the report of the AQIP Project: Quality Service Delivery, co-presenting the results across the EMU campus and at the annual conference of the Higher Learning Commission. Inspired by her experience at the Disney Institute, Martha continues to discover new approaches to the art of delivering quality service. She's presented numerous workshops and presentations on a variety of service topics. A mother of three, a volunteer with the Relay For Life of Ypsilanti and Sigma Kappa Sorority, Martha also enjoys singing at church and working every day with some of the greatest people on earth. Her husband, Carlos, is her strongest supporter, always encouraging her to "go the distance."In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.
Length: 11:37

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