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Michele Iaia: Conflict Resolution There are many ways to resolve conflicts -- surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc. The movement toward Alternative Dispute Resolution (ADR), sometimes referred to simply as conflict resolution, grew out of the belief that there are better options than using violence or going to court. Successful conflict resolution occurs by listening to and providing opportunities to meet the needs of all parties, and to adequately address interests so that each party is satisfied with the outcome. In this program, Family & Marriage Therapist, Michele Iaia, further explores conflict resolution. She sheds light on how to handle and resolve the inevitable conflicts that arise in our relationships.
Length: 05:05


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