I am MD Anderson_Ottis Byrd
Ottis Byrd says his father taught him a lot about compassion and auto repair. Both skills have served him well as a Welcome Center attendant over the past decade. Every day Ottis answers patients and visitors questions, and on several occasions, he has changed their flat tires, fixed their windshield wipers or made other minor car repairs. "I look at patients here and co-workers as family and treat them as if they're my family," he says. He has grown so close to some patients, that he often attends their family weddings and birthday parties, and invites them to his own family events.