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Addressing Customer Service Issues

Millie Hast is focused on keeping the customer satisfied. When the senior management analyst at M. D. Anderson Cancer Center is not assisting with a patients insurance or billing issue, she can be found spreading the word about the importance of customer service. Her efforts to educate employees in the Department of Patient Business Services about good customer service have brought home an important message: how we treat people really matters.
Length: 01:16


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