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Comcast CEO: Twitter Changed Our Company

Complete video at: http://fora.tv/2009/10/20/A_Conversation_with_Comcast_CEO_Brian_Roberts Brian L. Roberts, CEO of Comcast Corporation, discusses how his company has used social networking sites like Twitter to improve customer service. He says, "Use of social networking and use of transparency and letting the customer have more power, has been fantastic for us." ----- Brian L. Roberts, Chairman and CEO of Comcast Corporation, talks with John Battelle about TV, internet, and the future of communication. They explore the new possibilities that are opening up as internet connections grow ever faster, as well as other hot topics like online video and net neutrality. - Web 2.0 Summit Brian L. Roberts is Chairman and CEO of Comcast Corporation, the nation's leading provider of cable, entertainment and communications products and services. Under his leadership, Comcast has grown into a Fortune 100 company with $34.3 billion in revenues, 23.9 million customers and 100,000 employees. Comcast's content networks and investments include E! Entertainment Television, Style Network, Golf Channel, VERSUS, G4, PBS KIDS Sprout, TV One, and ten sports networks operated by Comcast Sports Group and Comcast Interactive Media, which develops and operates Comcast's Internet businesses, including Comcast.net. Mr. Roberts is a member of the Board of Directors of the National Cable and Telecommunications Association (NCTA) where he served as Chairman for two consecutive terms from 2005 to 2007. He has won numerous business and industry honors for his leadership. In 2009, Institutional Investor magazine named him as one of America's top CEOs for the sixth year in a row. In 2008, he was recognized by Big Brothers Big Sisters for his outstanding leadership in the community and for serving as a role model to youth.
Length: 02:09

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