Phillip Van Hooser has spoken, written and consulted on leadership development worldwide since 1988. As founder and concept director for Leaders Ought To Know?, a comprehensive leadership development initiative, Phillip leads the creative direction of multi-faceted learning systems and strategies that help leaders maximize their performance so they can achieve their organization's goals. Phillip's popular books, We Need to Talk: Building Trust When Communicating Gets Critical and Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty along with his leadership development initiative Leaders Ought To Know? help organizations lower turnover rates, increase productivity, improve management/employee relations and manage change effectively.
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