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Having Difficult Conversations

Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success. Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rappor...

Cost: $25 Per Month

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Description

Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success. Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.

Details

  • Level of Difficulty: Beginner
  • Size: One-on-One
  • Cost: $25 Per Month
  • Institution: Lynda

Provider Overview

About Lynda: lynda.com is an online learning company that helps anyone learn software, design, and business skills to achieve their personal and professional goals. New courses and topics are added every week at no extra cost. They carefully select the world’s top experts who are the best in their field, passionate about their subject matter, and know how to teach.

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